Refund Policy
We want you to be confident in your 8K IPTV subscription. Here's exactly how refunds and cancellations work.
Eligible for a Refund
If your account was never successfully activated, or the service is completely non-functional and our support team could not resolve the issue within 48 hours of you reporting it, you qualify for a full refund.
Not Eligible for a Refund
Change of mind after activation, incompatibility with unsupported or jailbroken devices, issues caused by your own internet connection, and requests made after the eligibility window has passed are not refundable.
How It Works
48-Hour Activation Window
Every plan includes a 48-hour window from the moment of purchase to confirm your account activates correctly. If it doesn't, contact us immediately and we'll fix it or refund you in full.
Report the Issue First
Before any refund is issued, our support team needs the chance to troubleshoot. Most streaming or buffering issues are resolved within minutes once we can see your setup and device.
Partial Refunds on Longer Plans
For 3, 6, and 12-month plans, if a verified service outage on our end prevents streaming for more than 72 continuous hours, a prorated credit or refund for the affected period will be issued.
Refund Method & Timing
Approved refunds are returned to your original payment method and typically processed within 5–7 business days, depending on your payment provider.
Account Sharing & Misuse
Accounts suspended for sharing credentials beyond the permitted device limit, reselling, or abuse of the service are not eligible for a refund.
Have an issue with your subscription? Message our support team and we'll sort it out.
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