Privacy Policy
This policy explains what information 8K IPTV collects, how it's used, and the choices you have. By using the Service, you agree to the practices described here.
On This Page
Information We Collect
We collect only what's needed to set up and support your subscription:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Contact details | Name, email address, WhatsApp number | To deliver login credentials and provide support |
| Order details | Plan selected, order date, payment confirmation | To activate and manage your subscription |
| Support messages | Chat history via WhatsApp or email | To troubleshoot issues and respond to inquiries |
| Basic device info | Device type, app used to stream (if shared by you) | To help diagnose playback problems |
How We Use Your Information
- To activate your account and deliver your M3U link / Xtream Code.
- To respond to support requests and resolve technical issues.
- To send renewal reminders or service updates, where relevant.
- To detect and prevent abuse, such as credential sharing or fraud.
We do not use your information for advertising or sell it to third parties.
WhatsApp & Email Communication
When you contact us via WhatsApp or email, that conversation is subject to the privacy practices of those platforms (Meta/WhatsApp, your email provider) in addition to this policy. We keep records of these conversations only as long as needed to support your account.
Payment Information
Payments are handled through the method arranged with you at checkout. We do not store full card numbers or sensitive payment credentials on our own systems — that information is processed by the relevant payment provider.
Cookies & Website Data
Our website may use minimal, essential cookies or local storage to remember basic preferences and ensure the site functions correctly. We do not use tracking cookies for cross-site advertising.
Data Sharing & Third Parties
We do not sell your personal information. We may share limited data with:
- Payment processors, solely to complete your transaction.
- Service providers who help us operate support channels (e.g. email hosting).
- Authorities, only where required by law.
Data Retention
We keep account and support records for as long as your subscription is active and for a reasonable period afterward, to handle renewals, disputes, or refund requests. You can request earlier deletion — see "Your Rights" below.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your data once your subscription and any legal obligations have ended.
- Opt out of non-essential communications at any time.
To exercise any of these, contact us using the details below.
Children's Privacy
The Service is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision.
Contact Us
For any privacy-related questions or requests, reach us at teams3804@gmail.com or via WhatsApp at +212 708 046 477.
Questions about how your data is handled?
Chat With Us on WhatsApp